HYPERDATA 8200 MODEM DRIVER DETAILS:

Type: Driver
File Name: hyperdata_8200_14073.zip
File Size: 33.6 MB
Rating:
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Downloads: 7
Supported systems: Windows Vista (32/64-bit), Windows XP (32/64-bit), Windows 8, Windows 10
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HYPERDATA 8200 MODEM DRIVER



Third, an application running at an agents terminal which interacts with the router Hyperdata 8200 Modem. The applet monitors customer behavior and sends status information to the router process including data identifying the customer, such as account IDs, user IDs, etc. The applet is also able to receive a request indicating that an agent is willing to help the customer with text chat or collaborative web browsing, etc.

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The router process executes at a server over a Hyperdata 8200 Modem and receives the information from the applet. The router process determines which agent is appropriate to render assistance by determining the skill level required, the current availability of agents, any related customer information, such as customer value, frequency of customer visits, new customer status, etc. According to one aspect of the invention, in a computer system having a processor, memory and network interface and being operatively coupled over a computer network to one or more web browsers processes, a method comprises: A receiving information from a monitoring process executing in association with one of the web browser processes, the information identifying the web browser process and at least a portion of the web site to which said one web browser process is connected; B determining from the information identifying the web browser process, which of a plurality of on-line agent processes should establish a communication connection with the web server process; C transmitting the information identifying the web server to said one agent process; and D establishing a communication connection between the web browser process and said one agent process using the information identifying the web browser process.

In one embodiment, the process of establishing a communication comprises: In another embodiment, the information identifying the web browser process comprises any of customer id, web page URL, TypeOfGoods, Customer status, and Current Agent information.

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According to a second aspect of the invention, a computer program product for use with a computer system operatively coupled over a computer network to one or more web browsers processes, the computer program product comprising a computer useable medium having embodied therein program code comprising: A router program code for receiving information from a monitoring process executing in association with one of the web browser processes, the information identifying the web browser process and at least a portion of the web site to which said one web browser process is connected; B program code for determining from the information identifying the web browser process, which of a plurality of on-line agent processes should establish a communication connection with the web server process; C program code for transmitting the information identifying the web server to said one agent process; and D program code for establishing a communication connection between the web browser process and said one agent process using the information identifying the web browser process.

According to a third aspect of the invention, an apparatus for use with a computer system having a processor, and a network interface and being operatively coupled over a computer network to one or more web browsers processes, the apparatus comprises: A a memory for maintaining information associated with a plurality of on-line agent processes; B program logic for receiving information from a monitoring process executing in association with one of the web browser processes, the information identifying the web browser process and at least a portion of the web site to which said one web browser process is connected; C program logic for determining from the information identifying the web browser process, and information associated with a plurality of on-line agent processes which of the plurality of on-line agent processes should establish a communication connection with the web server process; and D program logic for transmitting the information identifying the web browser process to said one agent process.

According to a fourth aspect of the invention, in a computer system having a processor, memory and network interface and being operatively coupled over a computer network to one or more web browsers processes, a method comprises: A maintaining, in the memory, information associated with a plurality of on-line agent processes; B receiving information from a monitoring process executing in association with one of the web browser processes, the information identifying the web browser process and at least a portion of the web site to which said one web browser process is connected; C determining from the information identifying the web browser process, and information associated with a plurality of on-line agent processes which of the plurality of on-line agent processes should establish a communication connection with the web server process; and D transmitting the information identifying the web browser process to said one agent process.

According to a fifth aspect of the invention, a computer program product for use with a computer system operatively coupled over a computer network to one or more web browsers processes, the computer program product comprising a computer useable medium having embodied therein program code comprising: A router program code for receiving information from a customer process executing in association with the web browser process, the information identifying the customer process and at least a portion of the web site Hyperdata 8200 Modem which the associated web browser process is connected; B program code for determining from the information identifying the customer process, which of a plurality of on-line agents is appropriate to render assistance to the customer process; and C program code for transmitting the information identifying the customer process to agent program code.

According to a sixth aspect of the invention, in a computer system having a processor, memory and network interface and being operatively coupled over a computer network to a router process and capable of executing a collaborative communication process and a web browser process, a method comprises: A monitoring a web site accessed by a the web browser process; and B forwarding to the router process information identifying the web browser process and at least a portion of the web site to which the web browser process is connected. According to a seventh aspect of the invention, a computer program product for use with a computer system operatively coupled over a computer network to a router process and capable of executing a collaborative communication process and a web browser process, the computer program product comprising a computer useable medium having embodied therein program code comprising: A program code for monitoring the web site accessed by a the web browser process; B program code for forwarding to the router process information identifying the web browser process and at least a portion of the web site to which the associated web browser process is connected.

According to an eight aspect of the invention, in a computer system having a processor, memory and network interface and being operatively coupled over a computer network to a router process and one or more customer systems executing a collaborative communication process and a web browser process, a method comprises: A receiving the information identifying the customer system from the router process; and B initiating a communication connection with the customer system using the collaborative communication process and the information identifying the customer system. According to a ninth aspect of the invention, a computer program product for use with a computer system operatively coupled over a computer network to a router process and one or more customer systems executing a collaborative communication process and a web browser process, the computer program product comprising a computer useable medium having embodied therein program code comprising: A program code for receiving the information identifying the customer system from a router process; and B program code for initiating a communication connection with the customer system using the collaborative communication process and the information identifying the customer system.

The exemplary computer system of FIG. Although the description below may refer to terms commonly used in describing particular computer systems, the description and concepts equally apply to other systems, including systems having architectures dissimilar to FIG. The computer system includes a central processing unit CPUwhich may include a conventional microprocessor, a random access memory RAM for temporary storage of information, and a read only memory ROM for permanent storage of information. A memory controller is provided for controlling system RAM A bus controller is provided for controlling busand an interrupt controller is used for receiving and processing various interrupt signals from the other system components.

NEW DRIVERS: HYPERDATA 8200 MODEM

Data and software may be exchanged with computer system via removable media such as diskette and CD ROM Diskette is insertable into Hyperdata 8200 Modem drive which is, in turn, connected to bus by a controller Hard disk is part of a fixed disk drive which is connected to bus by controller User input to computer system may be provided by a number of devices. For example, a keyboard and mouse are connected to bus by controller An audio transducerwhich may act as both a microphone and a speaker, is Hyperdata 8200 Modem to bus by audio controlleras illustrated.

A visual display is generated by video controller which controls video display In the illustrative embodiment, the Hyperdata 8200 Modem interface of a computer system may comprise a video display and any accompanying graphic use interface presented thereon by an application or the operating system, in addition to or in combination with any keyboard, pointing device, joystick, voice recognition system, speakers, microphone or any other mechanism through which the user may interact with the computer system. Computer system also includes a communications adapter which allows the system to be interconnected to a local area network LAN or a wide area network WANschematically illustrated by bus and network In particular, an operating system resident in system memory and running on CPU coordinates the operation of the other elements of computer system If operating system is a true multitasking operating system, multiple applications may execute simultaneously.

HYPERDATA 8200 MODEM TREIBER WINDOWS 7

In the Hyperdata 8200 Modem embodiment, the present invention may be implemented using object-oriented technology and an operating system which supports execution of object-oriented programs. These objects are software entities comprising data elements, or attributes, and methods, or functions, which manipulate the data elements.

The attributes and related methods are treated by the software as Hyperdata 8200 Modem entity and can be created, used and deleted as if they were a single item. Together, the attributes and methods enable objects to model virtually any real-world entity in terms of its characteristics, which can be represented by the data elements, and its behavior, which can be represented by its data manipulation functions.

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In this way, objects can model concrete things like people and computers, and they can also model abstract concepts like numbers Hyperdata 8200 Modem geometrical designs. unit features a inch dual-scan color display and a Kbps voice-fax modem. 96 score was also low, in this case lower than that of the HyperData system. Sharp Electronics C0rp., Mahwah, NJ;; fax. Modems: Get a K modem for the extra $80 over a bundled K Hyperdata 8200 Modem.

HYPERDATA 8200 MODEM DRIVER FOR WINDOWS MAC

We have seen several n otebooks from Hyperdata in the past. This one Pbalo PCCamem $NS e x' Huw LSTT Desblet6Nc/ $ /

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