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In some circumstances, Dell Precision T7400 Seagate ST3500620AS data on the hard drives may become inaccessible to the user when the host system is powered on. As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products.

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To determine whether your product is affected, please visit the Seagate Support web site at http: Support is also available through Seagate's call center: Please include the following disk drive information: We will respond, promptly, to your email request with appropriate instructions. Description An issue exists that may cause some Seagate hard drives to become inoperable immediately after a Dell Precision T7400 Seagate ST3500620AS operation. Once this condition has occurred, the drive cannot be restored to normal operation without intervention from Seagate. Data on the drive will be unaffected and can be accessed once normal drive operation has been restored. This is caused by a firmware issue coupled with a specific manufacturing test process. Root Cause This condition was introduced Dell Precision T7400 Seagate ST3500620AS a firmware issue that sets the drive event log to an invalid location causing the drive to become inaccessible.

The firmware issue is that the end boundary of the event log circular buffer was set incorrectly. During Event Log initialization, the boundary condition that defines the end of the Event Log is off by one. This error is detected and results in an "Assert Failure", which causes the drive to hang as a failsafe measure. When the drive enters failsafe further update s to the counter become impossible and the condition will remain through Dell Precision T7400 Seagate ST3500620AS power cycles. The problem only arises if a power cycle initialization occurs when the Event Log is at or some multiple of thereafter.

For a drive to be susceptible to this issue, it must have both the firmware that contains the issue and have been tested through the specific manufacturing process. Corrective Action Seagate has implemented a containment action to ensure that all manufacturing test processes write the same "benign" fill pattern.

This change is a permanent part of the test process. All drives with a date of manufacture January 12, and later are not affected by this issue as they have been through the corrected test process. Recommendation Seagate strongly recommends customers proactively update all affected drives to the latest firmware. If you have experienced a problem, or have an affected drive exhibiting this behavior, please contact your appropriate Seagate representative. If you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a Dell Precision T7400 Seagate ST3500620AS to minimize any disruption to you or your business.

What Seagate drives are affected by this "drive hang after power cycle" issue? The following product types may be affected by this problem: While only some percentage of the drives will be susceptible to this issue, Seagate recommends that all drives in these families be update d to the latest firmware!

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What should I do if I think I have a Seagate drive affected by this issue? Since only some drives have this problem, there is a high likelihood your drive is working and will continue to work perfectly.


However, Seagate recommends that all drives in the effected families be update d to the latest firmware as soon as possible. Seagate realizes this recommendation may present challenges for some customers, particularly those with large distributed installed bases.

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Seagate will work with customers to correct this problem, but requests customers take the following initial actions depending on what type of customer they are. For individual end-users, please contact Seagate Technical Support via web, phone or email. If emailing, please include Dell Precision T7400 Seagate ST3500620AS following disk drive information: If my drives are always on, could I see this issue? No, this can only occur after a power cycle, however Seagate still recommends that you upgrade your firmware due to unforeseen power events such as power loss.

How will Seagate help me if I lost data on this drive? A; There is no data loss in this situation. The data still resides on the drive and is inaccessible to the end user. Does this affect all drives manufactured through January ?

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